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This document answers the most important questions connected
with billing:
How do I pay?
You may have a possibility to choose between these types
of payment:
- Credit card - this type of payment allows you to
pay for resources online. Contact technical support if your
credit card brand is not supported. Sometimes, the account
may require system administrator to approve of your registration,
in which case the account will not be available immediately.
- AlertPay
systems offer a web interface to
make payments manually.
How Do I Create A Billing Profile?
A billing profile is a set of billing details such as
credit card information and/or
billing info (first and last name, company, address, phone, e-mail, etc.)
It is required to collect payments and to contact
you on financial or related matters. You can have several
billing profiles and use them in turn, activating the one
you would like to be charged.
You can share one billing profile between your accounts,
if you have more than one. This means you can pay with one
card / receive bills at one address for all your accounts.
Settings are configured individually for each billing profile.
If you sign up as a trial user, no billing profile is created.
The system, however, keeps track of all your purchases and
includes them into your bills available in the
Billing Statement.
Important:
If a trial user happens to enter his valid credit card info,
he will be immediately charged according to
Billing Statement.
To create a billing profile:
1. Select Billing Profile in the Billing menu.
2. On the page you will be taken to, choose from the available
type of payment for your new billing profile
in the Edit Billing Profile drop-down box and
click the Edit button next to it:
3. Fill in the forms you will be taken to
with your billing details and click the Add button
at the bottom of the page to create a new billing proflie.
- Edit Billing Profile: After the edit, the old data
will be preserved in an old billing profile.
- Receive the invoice by e-mail?: With this option
ON, you will receive invoices that will inform you of accruals,
charges and your current balance status.
- Change Billing Profile: If you activate an alternative
billing profile, the current one becomes deactivated.
- Delete Billing Profile: Permanently delete the
billing profile you don't need any more.
How do I pay with web based payment systems?
If you choose to pay with a web based payment system such as AlertPay,
you need to make an advance payment not less than the registration fee:
- Create a billing profile
with a web based payment system if you haven't yet. A section
with the amount due appears at the bottom of the billing info page.
- Click submit query. You'll be redirected to this gateway
web interface to make the payment. You may have to create
an account if you don't have one.
- Submit the payment. If the money is successfully charged
to the credit card, the control panel receives a confirmation
and the payment gets registered.
- Give your web host some time to process the payment
and enable the account. You will receive a welcome email upon
account activation.
Since you pay outside the control panel, your credit card info won't be stored
in your billing profiles and billing info won't show in the control panel.
Billing Period or Billing Month?
- Accounting for traffic, disk usage, MySQL and PGSQL quotas
is determined by a billing month.
Billing month equals the number of days in the billing period
divided by billing period duration in months.
Billing month determines how far in advance
recurrent fees
for billing month resources are prepaid.
- Accounting for other resources is determined by billing period
Its length can vary depending on your hosting plan.
Your hosting plan may be configured to allow you to
switch between billing periods
of different length, price and discount policies.
Based on this difference, resources are sometimes referred to
as monthly or billing period resources.
A new billing period/month opens:
- when your account is activated upon signup or moderation
- when the previous billing period closes
- when the previous billing month closes (valid only for billing month)
- when you change to billing period shorter than the time elapsed from the
begining of a current one
- when your start billing date is changed by admin.
When and What Fees Do I Pay?
In your hosting system you can be charged plan fees
for account services provided with your hosting plan and fees for custom jobs.
Plan fees, except for domain registration fee
are charged for resources acquired beyond free units.
You should distinguish between the following types of plan fees:
- Setup fee: single time fee charged at the moment a unit
of specific resource is acuried over free units.
= Setup price for this specific resource
- Recurrent fee for billing period resources:
service fee for resource maintenance during the whole billing period;
charged in advance the moment it is acquired and
since then at the beginning of each billing period.
= Monthly price for the resource x units over free
(for quotas)
x days left to the end of the billing period / billing period duration in days
- Recurrent fee for monthly resources:
fee for each GB of traffic or MB of disk space reserved over free units;
charged inprorated for the whole
billing month in advance
at the moment of purchase and since then at the beginning of each
billing month.
= Monthly price for a monthly resource
x units over the current resource limit /
billing period duration in months
- Usage fee:
fee for each excessive GB of traffic or MB of disk space consumed over the user reserved limit;
charged at the end of each billing month
= Extra price for a monthly resource
x units over the user reserved limit /
billing period duration in months
- Domain registration fee:
single time setup fee charged at the moment of domain registration / renewal with
a domain registrar from your account CP.
= Registration price for the term the domain is registered / renewed for
What Do I Pay For?
To see your plan's prices,
select Online Price in the Billing menu. The following table will appear
- Free: the minimum number of units you initially get for free.
- In Use: the number of units you are currently using
or have reserved when speaking of monthly resources
and quotas.
- Max: the maximum number of units you can have.
- Setup: setup price for a unit of this specific resource,
used to calculate setup fee.
- Recurrent: recurrent price used to calculate
recurrent fee.
- Usage (i.e. extra): usage price used to calculate
usage fee.
- Refund Percentage:
defines how much of the recurrent charge you will be
refunded.
Empty Fees fields mean that nothing is charged for
this resource. If all fields for a specific resource are empty,
this resource is completely free.
How Do I View My Overall Charges?
To view charges for all your accounts,
select Online Sum invoice in the Billing menu
then select the billing profile. If you are just starting with your account,
you will see something like this:
Select the profile from the box and press the Get Invoice button.
The Online Summary Invoice page will display your bills for all accounts.
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